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How We Keep Your Account Safe

When you open an account with situs dingdong, your personal information and payment details are encrypted and stored securely.

Data encrypted at restDANA, OVO, GoPay, QRIS securedAccount access logged
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situs dingdong How We Keep Your Account Safe
QUESTIONS ABOUT YOUR DATA

How to Contact Us About Privacy

You can request access to your stored data, ask us to update your profile, or report a privacy concern through our support channels. We respond to verified requests within 7 business days. Depending on local law, you may also request that we delete certain non-essential data after your account closes.

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds weekdays 09:00–21:00 WIB and weekends 10:00–20:00 WIB. Share your account email so we can pull up your profile and handle privacy requests securely.

Email Support

Send a privacy request to [email protected]. Include your account email and describe what information you need access to or how we can help. We confirm receipt and reply within 5 business days.

Account Settings

Log in and go to Settings → Privacy & Data. You can update your name, phone or email, and view your recent login history and connected payment methods there.

HOW WE PROTECT YOU

Our Data Security and Retention Practices

situs dingdong uses TLS 1.2 encryption for all data in transit and AES-256 for data at rest on our servers.

Encryption & Servers

All login credentials and payment details travel over TLS 1.2.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we receive a tokenised confirmation.

Third-Party Sharing

We share your data only with payment partners needed to process your transactions and with legal authorities where local law…

Data Retention

Active account data stays with us while you play. After you close your account, depends on local law, we may…

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your game and table selections.

Access & Correction

Request a full export of your personal data or ask to update your profile at any time.

Your Most Asked Questions About Data and Privacy

Players in Bandung, Medan and across Indonesia ask us regularly how we keep their information private and what rights they have over their account data. Here are the answers we give.

Yes. Log into your account, go to Settings → Privacy & Data, and select Download My Data. We compile your profile, address, phone, payment methods, login history and game records into a file within 5 business days. You can also request this via email from our support team.

Payment tokens (DANA, OVO, GoPay, QRIS references) are deleted when you close your account. Where local law permits, transaction records remain for 7 years for tax and compliance audits. Your personal name and contact details are anonymised or removed within 30 days unless we are required by law to retain them.

No. We do not sell, rent or share your email, phone or account details with marketing firms or data brokers. Your information is shared only with payment processors who need it to complete your deposit or withdrawal, and with legal authorities when required by Indonesian law.

Yes. Every transaction is encrypted using TLS 1.2 while in transit to our servers. We do not store the full credentials of your payment methods; instead, we receive a secure token that confirms the payment was processed. Your bank or e-wallet handles the rest.

Change your password immediately in Settings → Security. If you believe someone else logged in, contact our live chat or email support at once. We can review your login history, log out all other sessions and help you verify your recovery phone and email. Response time is under 2 hours during business hours.

Where local law permits, we can delete or anonymise your personal information. Depends on local law, we must retain transaction records and identity verification documents for 7 years to meet regulatory requirements. Contact support to discuss what can and cannot be removed from your account.

Cookies keep you logged in, remember your game preferences and table selections, and help us detect fraud. You can disable non-essential cookies in your browser settings anytime. Disabling them does not stop you from playing, but you may have to log in more frequently and re-enter your preferences.

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