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Terms & Conditions That Protect Your Account

When you open an account with us, these terms define how your deposits, gameplay, and withdrawals work—and what you can expect from us.

Account rules built for IndonesiaPayment security and withdrawal verificationSupport available to resolve disputes quickly
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GET HELP WITH TERMS

How to Reach Us About Your Account

Questions about how a rule applies to your account, or concerns about a transaction or withdrawal? We're here to explain and resolve. Contact us through the channels below—our team in Bandung and across Indonesia monitors these pathways daily to make sure your question gets answered.

Team online

Live Chat

Open your account lobby, tap Support in the footer menu. Our team responds within minutes during operating hours. Available for account, payment and withdrawal queries.

Email Support

Send detailed questions about terms, disputes or account restrictions to our support inbox. We reply within 24 hours with a full explanation and next steps.

In-App Notifications

Account alerts about verification holds, withdrawal status or term-related changes appear directly in your lobby dashboard. Check there first for context on any restriction.

ACCOUNT INTEGRITY

How We Protect Your Rights and Data

Your account and the money in it are protected under our terms and the payment security measures we enforce.

Data Encryption

All deposits and withdrawals use SSL encryption. Your payment method details are never stored on our servers—only a secure reference…

Withdrawal Verification

Before any payout clears, we verify your identity and account history. This protects both you and us from fraud.

Account Recovery

If your account is locked or restricted, our team can explain why and outline steps to regain access.

Dispute Resolution

Disagreement about a game result, payment or charge? File a dispute through Support with evidence.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for legal…

Your Rights

You can view your account history, download a statement of deposits and withdrawals, request a correction to your personal details…

Questions About Our Terms

Yes. Contact our support team and request account closure. We'll settle any pending withdrawals or balances and confirm closure within 24 hours. Closed accounts can be reopened by logging in again, unless we've permanently restricted the account due to a terms violation.

Submit your dispute through Support with the game ID, timestamp and explanation. We pull the game log from our provider's records and respond within 7 days. If we find an error, we credit your account. If the result stands, we explain why in detail.

We check your identity against your account registration, verify your payment method matches your account details, and review your deposit and withdrawal history for consistency. Most verifications complete within minutes. High-value withdrawals may take up to 48 hours to clear from our system to your DANA, OVO, GoPay or bank account.

Accounts are locked for security reasons—unusual login location, multiple failed logins, or unverified withdrawal attempts. Open live chat or email support with your account username. We'll verify your identity and unlock the account within 2 hours if verification succeeds.

Yes. In your account settings under Payment Methods, you can add or update your DANA, OVO, GoPay, QRIS or bank transfer details. New methods are verified before your first withdrawal using them. Changes take effect immediately for deposits but may delay your next withdrawal by one business day while we re-verify.

We store your name, contact details, verification documents, deposit and withdrawal records, game play logs, and support chat history. You can download all of this by requesting an account export from Support. We keep it for 3 years after account closure for legal and payment compliance.

Start with our live chat or email support team—they handle the vast majority of concerns and resolve them within 24 hours. If you're not satisfied with our response, escalate to our disputes team by requesting a formal review. We provide contact details for external review bodies where local law permits.

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